L2 Concerns Detail Editor
Concern #481 | Integration and Enterprise Architecture Gaps Create Operational Risk
Title
Integration and Enterprise Architecture Gaps Create Operational Risk
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Description
ERP/HCM platforms must integrate with numerous third-party and legacy systems. If integration architecture and responsibilities are not fully planned, critical end-to-end processes can break.
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Origin
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Desired Outcome
A clear enterprise architecture and integration roadmap exists, with ownership, interfaces, testing strategy, and operational monitoring defined.
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What Could Go Wrong
Interfaces fail; duplicate data entry returns; downstream systems receive incorrect data; operational disruption occurs at go-live.
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Current Situation
Departments currently operate multiple systems and integrations that may not be fully documented or standardised.
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Strategy Narrative (JSON)
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Proposed Strategy
Inventory integrations early; define target architecture; assign interface owners; build end-to-end test packs; implement monitoring and incident playbooks for interfaces.
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Action Strategy (JSON List)
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Cause
Integration complexity and interface ownership are underestimated in early planning.
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Event
Late discovery of integration dependencies and unclear build/operate responsibilities.
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Consequence
Increased defects, rework, and service instability during transition and early life support.
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Notes
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