L2 Concerns Detail Editor
Concern #486 | Training and Adoption Effort Underestimated
Title
Training and Adoption Effort Underestimated
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Description
Training is more complex across diverse organisations and role types. If training is under-scoped or treated as a one-off event, adoption and data quality suffer.
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Origin
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Desired Outcome
Role-based training, practice environments, and reinforcement support are delivered at the scale and duration required, with adoption and competency measured.
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What Could Go Wrong
Users are unprepared at go-live; errors increase; support demand overwhelms; productivity drops; stabilisation extends.
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Current Situation
The change impacts a large user base and introduces new processes, requiring substantial training and ongoing support.
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Strategy Narrative (JSON)
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Proposed Strategy
Develop role-based curricula; schedule repeated training waves; provide sandbox practice; implement hypercare and floorwalking; measure competency and adoption outcomes.
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Action Strategy (JSON List)
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Cause
Training and reinforcement are under-budgeted relative to the size and diversity of the user population.
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Event
Users go live without sufficient practice, support, or understanding of new processes.
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Consequence
Operational disruption, poor data quality, and delayed benefits realisation.
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Notes
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