PHC Port | My Plate | Order Efficiency

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Project: UK State Money Grab

Business Case

Phase

Active — Post-hearing template build-out

Current Focus

  • Finalize E038 hearing summary; register E039 (fine hold/extension request) if sent.
  • Draft and optionally submit CPS disclosure complaint.
  • Prepare public case-intake form and guidance (how to log E-events, attach invoices/time).

Next 2–3 Actions

  1. Publish “How to Submit Your Case” page + intake form.
  2. Create downloadable pack: timeline template (E-series), invoice/time log, complaint letters.
  3. Produce a short case study (E001–E038) to serve as the model.

Key Risks & Mitigations

  • High volume of low-quality submissions ? use structured form, evidence checklist, and minimum entry criteria.
  • Legal sensitivity ? keep guidance non-legal and governance-focused; include clear disclaimers.

Initial KPIs

  • Number of cases submitted / qualified.
  • Percentage with full timelines and evidence packs.
  • Number of formal complaints filed; number of resolutions/withdrawals achieved.
  • Average admin time per case (to ensure scalability).

1. Project Context

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Project Context
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2. Current Position and Gap to Target

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Current Position and Gap to Target
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3. Operating Opportunity

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Operating Opportunity
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4. Problem Being Solved

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Problem Being Solved
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5. Proposed Investment Logic

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Proposed Investment Logic
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6. Expected Benefits

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Expected Benefits
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7. Cost and Resource Needs

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Cost and Resource Needs
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8. Why Governance Support is Needed

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Why Governance Support is Needed
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9. Recommendation

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Recommendation
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