BIQ01 - What is the official name of your organisation/project (and any registration number if you have one, plus main contact, email address and phone number)?
OPEN DWP (Outreach for People Experiencing Need) is a pilot initiative applying the Project Health Control (PHC) Service to support Universal Credit participants through structured, transparent activity tracking, mentoring, and governance without altering benefit status.
BIQ02 - Are you registered (NGO / CBO / company / informal group)? If not, do you want to register?
The project addresses loss of dignity, low trust, and poor visibility of effort within welfare support, where value is often reduced to box-ticking. OPEN DWP provides a parallel, voluntary model focused on intention, participation, and community contribution.
BIQ03 - What location(s) do you operate in (town/county/region)? Any plans to expand?
Primary beneficiaries are Universal Credit recipients who voluntarily participate. Secondary beneficiaries include DWP, local authorities, and communities gaining clearer insight into engagement, barriers, and what support actually helps.
BIQ04 - What problem are you solving in one sentence?
Objectives are to restore dignity, demonstrate accountable participation, generate credible progress records for Jobcentre reviews, and test a scalable, low-cost governance model that can be replicated in batches.
BIQ05 - What does "success" look like for you in 6 months and 12 months?
Scope includes a pilot cohort of 100 participants over a 12-week continuation period, preceded by a PHC 7-Day Review and a setup phase (tooling, onboarding, mentor assignment).
BIQ06 - What is your biggest constraint right now (money / people / equipment / skills / trust / transport / time / other)?
Initial geography is the UK with a local host (council or community partner). to confirm: which local authority/host organisation will sponsor and host the first cohort, and in which town/city?
BIQ07 - What are the top 3 priorities you want help with immediately?
Governance is provided by Order Efficiency Ltd via the PHC Service, using SCALPED analysis, timechunk tracking, weekly progress logging, and a live concerns register to make barriers visible early.
BIQ08 - What partners do you already work with (government, clinics, schools, NGOs, churches, local leaders)?
Key stakeholders include Order Efficiency Ltd, pilot participants, local host(s), mentors/consultants from the PHC Consortium, and optional independent observers/research partners. to confirm: which named stakeholders will act as sponsor, host lead, and evaluation lead?
BIQ09 - What systems do you currently use (paper notebook, WhatsApp, Excel, Google Drive, website, none)?
Key risks include misunderstanding as a DWP compliance replacement, low participant engagement, data privacy concerns, insufficient host support, and reputational risk if the voluntary nature and safeguards are not clear.
BIQ10 - Do you have permission/consent from people on your register to store/use their data for support services?
Success is measured by participant retention, consistency and quality of logs, usefulness of records at Jobcentre reviews, stakeholder feedback, and clear pilot learning that informs scale-up decisions.
PSQ01 - What service can you name, with brief description of each that will help the beneficiaries of your project?
Core service is PHC participation: structured logging of activities, concerns, and progress with mentoring support, producing a clear weekly record participants can take to Jobcentre reviews.
PSQ02 - List your current services (what you do today), and for each: how often and for how many people per month?
Weekly progress logging creates a credible narrative of effort (what was done, what was attempted, barriers faced, next steps) without creating extra bureaucracy or forcing participants into artificial activities.
PSQ03 - Which services are most needed but you cannot currently deliver?
Mentoring and light training are provided to help participants use PHC tooling, stay consistent, and frame their progress constructively.
PSQ04 - What are the top 5 needs reported by beneficiaries of your project (health, safety, work, school, counselling, etc.)?
Service is explicitly non-disruptive: it does not change UC eligibility, payment rules, or DWP systems, and is designed to run in parallel as an encouragement and accountability layer.
PSQ05 - What is the service pathway right now? (How does a person join → receive help → follow-up?)
PHC dashboards provide visibility of effort and issues, enabling early intervention and clearer reporting to stakeholders.
PSQ06 - What makes your approach different from other organisations (if any)?
Optional progression pathway (Admin, Analyst, Strategist) is offered based on merit and logged time, supporting employability and recognition.
PSQ07 - What "minimum service package" could you reliably deliver every month if basic funding existed?
Local engagement tasks can include community-improving activity and mutual support. to confirm: what task categories will the host prioritise (volunteering, skills training, job search support, caring support, community projects, etc.)?
PSQ08 - What does a typical case look like from first contact to resolution?
Participation is voluntary and framed as a gift of encouragement and structured engagement rather than enforcement.
PSQ09 - What are the risks/harm points in service delivery (stigma, security threats, exploitation, misinformation)?
Outputs include monthly/periodic summary reporting for funders, policymakers, and hosts covering participation, barriers, learning, and recommended improvements.
PSQ10 - How do you measure whether a service worked? (simple indicators)
No payroll and no employment status change is created; participation is tracked activity and development, not paid work.
PSQ11 - What services could be delivered remotely (WhatsApp/phone) vs require physical presence?
Designed to be repeatable in batches of 100 participants following evaluation and stakeholder agreement.
PEQ01 - What equipment do you have? mobile phone? pc? printer? monitor? - list all you have.
Delivery is primarily remote-first using PHC Portal tooling; physical premises are minimal and optional.
PEQ02 - How do we contact you? Telephone number? Office Address? Main Contact? Number of people in the management team? Number of people that the project will address?
Core infrastructure includes cloud-hosted PHC database access, dashboards, secure user accounts, and reporting templates.
PEQ03 - Where are you working from? Would the office address be your home? a community centre? an internet cafe?
Participants primarily use their own devices (phone/laptop) and internet access. to confirm: will any participants need device loans, data top-ups, or supported access via community hubs?
PEQ04 - What equipment is working reliably, and what is broken / missing / shared / borrowed?
Order Efficiency Ltd provides hosting/administration of PHC systems and manages user access and permissions.
PEQ05 - How stable is your electricity and internet (daily / weekly outages)?
No specialist equipment is required beyond standard IT access.
PEQ06 - Where is your data stored (paper files, phone, laptop)? Is there a backup?
Data security includes authentication, access control, and governance around what is logged and who can view it. to confirm: what data categories are permitted and what anonymisation rules apply for reporting?
PEQ07 - Do you have a safe place to store sensitive records?
Training materials are provided digitally (walkthroughs, guides, and mentor support).
PEQ08 - Do you have transport (walking, bicycle, motorbike, car, public)? Biggest travel barrier?
Optional local meeting space may be used for onboarding or periodic reviews. to confirm: will the host provide a room or community hub access?
PEQ09 - What are your printing/scanning options (none / pay-per-use shop / own printer)?
Scalability relies on cloud capacity and mentor bandwidth rather than physical expansion.
PEQ10 - If you had a small "starter kit" (phone + laptop + printer), who would be responsible for it?
Contingency: fully remote operation if local facilities are unavailable or if participants are dispersed.
PEQ11 - What does your workspace need to become functional (desk, chair, lockable cabinet, internet router, etc.)?
System maintenance is handled by the PHC technical team with routine backups.
PEQ12 - What would be the ideal operating base in 6 months (home office / shared centre / rented office)?
No major capital expenditure on premises/equipment is anticipated.
PEQ13 - What security risks exist at your premises (theft, harassment, privacy exposure)?
Future scaling may require increased cloud seats and support capacity; backups and retention are managed via standard cloud procedures. to confirm: what retention period is required for audit/evaluation?
PQ01 - Who are the key roles today (leader, admin, outreach, finance, volunteer coordinator)? Names + roles.
People structure includes PHC Strategists, Analysts, and Admins from the PHC Consortium delivering governance and support.
PQ02 - How many are active weekly (not just "on the list")?
Mentors provide day-to-day guidance and quality control over participant logging, helping translate activity into useful records and next steps.
PQ03 - What skills do you have in the team (counselling, healthcare links, social work, advocacy, fundraising, admin, IT)?
Participants are enrolled as PHC Guests (and optionally Trainees) within the PHC ecosystem.
PQ04 - What skills are missing that you need most urgently?
Optional independent observers/research partners may document outcomes and lessons learned.
PQ05 - What training would help most (basic safeguarding, data handling, case management, fundraising, reporting)?
Roles and responsibilities are defined through PHC role profiles and the pilot operating model.
PQ06 - How do you recruit and manage volunteers (screening, agreements, supervision)?
Participant recruitment is voluntary and coordinated with the host and any referral partners. to confirm: what are the eligibility criteria, safeguarding steps, and referral channels?
PQ07 - Do you have a safeguarding lead / safeguarding rules? If not, who could be assigned?
Training is practical and light-touch, focused on using the portal, logging activity, and maintaining weekly consistency.
PQ08 - What is your communication rhythm (weekly meeting, WhatsApp group, ad-hoc)?
Progression is merit-based using accumulated timechunks and training performance.
PQ09 - What conflicts or workload risks exist (burnout, role confusion, disagreements)?
No employment contracts are created; participation is tracked contribution and development.
PQ10 - If funding arrived, which 3 positions would you pay first (and why)?
Additional staffing may be required for scale-up (more mentors/admin support) as cohorts increase.
FQ01 - Do you have any current income (donations, grants, sales, membership, events)? Rough monthly average.
Funding covers PHC 7-Day Review, setup, and 12-week continuation phases for the cohort.
FQ02 - What are your fixed monthly costs (rent, airtime, transport, printing, internet)?
Indicative cost is about GBP 200 per participant over 12 weeks (pilot estimate), plus PHC delivery costs per the proposal cost model.
FQ03 - What costs are unpredictable emergencies (medical cases, relocation, safety incidents)?
Costs include cloud services/data storage, mentoring time, system administration, onboarding, and reporting.
FQ04 - What are the top 10 things you spend money on when you have it?
Funding sources may include local authorities, MPs, CSR/ESG budgets, foundations, or philanthropic donors. to confirm: who is the intended first funder/sponsor and what budget ceiling do they expect?
FQ05 - Do you keep records (cashbook, receipts, mobile money statements)? Who holds them?
Participants are not charged directly; participation is positioned as a supported pilot engagement.
FQ06 - Do you have, or intend to open, a bank/mobile money account in the organisation name? If not, what do you use?
Model avoids payroll and reclassification overheads, keeping costs focused on governance and mentoring.
FQ07 - What is the smallest funding amount that would make a real difference this month?
Financial tracking is transparent through PHC reports and, where applicable, the PHC ledger approach.
FQ08 - What is your 12-month "ideal budget" (even if rough)?
Future sustainability may leverage commercial PHC work and a cross-support model. to confirm: is any share-out or incentive component intended for this pilot, or is it purely grant/sponsorship funded?
FQ09 - What funding have you tried before (who, when, result)?
Budget placeholders exist for travel/logistics if any on-site setup is required; otherwise keep remote to reduce cost.
FQ10 - What would you consider "good governance proof" to show donors money is safe (reports, receipts, photos, beneficiary confirmations)?
Cost efficiency is a core design principle: low overhead, repeatable process, and clear reporting.
MQ01 - Who is your audience: donors, local community, government, clinics, schools, families, beneficiaries?
Marketing focuses on stakeholder engagement and credibility rather than mass advertising.
MQ02 - What channels do you currently use (WhatsApp, Facebook, TikTok, radio, church announcements, community meetings)?
Primary audiences are local authorities, MPs, community leaders, DWP stakeholders, and potential funders.
MQ03 - Do you have any assets: logo, photos, short video, testimonials, case stories?
Key channels include LinkedIn articles, direct outreach, partner networks, and demonstrations via the PHC Portal.
MQ04 - What is your "one sentence" message to donors?
The PHC Portal and pilot reports act as proof-of-concept credibility assets for stakeholders.
MQ05 - What is your "one sentence" message to beneficiaries?
Messaging emphasises dignity, transparency, shared responsibility, and non-disruption of existing UC systems.
MQ06 - What questions do people ask most often about your project (and what answers do you give)?
Case studies and anonymised learning from the pilot will support future outreach and scaling decisions. to confirm: what consent and anonymisation rules will apply to published learnings?
MQ07 - Do you have a list of contacts (supporters / organisations)? How many?
Public communication is optional and controlled by the sponsor/host; participant privacy and consent are central.
MQ08 - What partnerships would unlock growth fastest (hospital, police, school, local government, NGO)?
No participant data is used for promotion without explicit opt-in and clear safeguards.
MQ09 - What events could you run quarterly (awareness day, clinic day, school session, community meeting)?
Partnerships (hosts, community hubs, charities) are leveraged for local visibility and recruitment.
MQ10 - What proof would be easiest for you to publish monthly (numbers helped, photos of deliveries, short story, receipts summary)?
Scaling strategy is replication by cohorts and hosts rather than immediate national rollout, with feedback loops informing continuous improvement.