BIQ01 - What is the official name of your organisation/project (and any registration number if you have one, plus main contact, email address and phone number)?
The official name of our organization is Deaf Progress, with registration number 12345678. For inquiries, please contact John Doe at contact@deafprogress.co.uk or call +44 1234 567890.
BIQ02 - Are you registered (NGO / CBO / company / informal group)? If not, do you want to register?
We are registered as a non-governmental organization (NGO).
BIQ03 - What location(s) do you operate in (town/county/region)? Any plans to expand?
We operate primarily in London and surrounding areas. We plan to expand our services to other regions in the UK over the next year.
BIQ04 - What problem are you solving in one sentence?
We aim to bridge the communication gap for the deaf community by providing accessible resources and support.
BIQ05 - What does "success" look like for you in 6 months and 12 months?
In 6 months, success means increasing our outreach by 20%. In 12 months, it means establishing partnerships with at least 5 new organizations to enhance service delivery.
BIQ06 - What is your biggest constraint right now (money / people / equipment / skills / trust / transport / time / other)?
Our biggest constraint is funding, which limits our ability to expand our services and hire additional staff.
BIQ07 - What are the top 3 priorities you want help with immediately?
1. Securing additional funding. 2. Recruiting skilled volunteers. 3. Enhancing our digital presence.
BIQ08 - What partners do you already work with (government, clinics, schools, NGOs, churches, local leaders)?
We currently collaborate with local schools, NGOs, and community leaders to support the deaf community.
BIQ09 - What systems do you currently use (paper notebook, WhatsApp, Excel, Google Drive, website, none)?
We use Google Drive for document management, WhatsApp for communication, and maintain a website for outreach.
BIQ10 - Do you have permission/consent from people on your register to store/use their data for support services?
Yes, we have obtained consent from individuals to store and use their data for the purpose of providing support services.
PSQ01 - What service can you name, with brief description of each that will help the beneficiaries of your project?
We offer sign language interpretation services, advocacy workshops, and peer support groups for the deaf community.
PSQ02 - List your current services (what you do today), and for each: how often and for how many people per month?
Sign language classes - weekly, serving 50 people. Advocacy workshops - monthly, serving 30 people. Peer support groups - bi-weekly, serving 40 people.
PSQ03 - Which services are most needed but you cannot currently deliver?
We need to offer more advanced vocational training programs, which we currently lack the resources to provide.
PSQ04 - What are the top 5 needs reported by beneficiaries of your project (health, safety, work, school, counselling, etc.)?
1. Access to education. 2. Employment opportunities. 3. Healthcare access. 4. Social inclusion. 5. Counselling support.
PSQ05 - What is the service pathway right now? (How does a person join → receive help → follow-up?)
Individuals contact us via our website or phone, receive an initial consultation, and are then enrolled in relevant programs with regular follow-ups.
PSQ06 - What makes your approach different from other organisations (if any)?
We are community-driven and prioritize personalized support, leveraging technology to enhance communication for the deaf community.
PSQ07 - What "minimum service package" could you reliably deliver every month if basic funding existed?
Monthly sign language classes, counselling sessions, and advocacy meetings could be reliably delivered with basic funding support.
PSQ08 - What does a typical case look like from first contact to resolution?
A typical case involves initial contact, needs assessment, enrollment in appropriate programs, and continuous support until the individual's goals are met.
PSQ09 - What are the risks/harm points in service delivery (stigma, security threats, exploitation, misinformation)?
Key risks include stigma associated with deafness and misinformation about available resources. We work to mitigate these through education and advocacy.
PSQ10 - How do you measure whether a service worked? (simple indicators)
We measure success through participant feedback, attendance rates, and observed improvements in communication skills.
PSQ11 - What services could be delivered remotely (WhatsApp/phone) vs require physical presence?
Sign language classes and counselling can be delivered remotely, while community events require physical presence.
PEQ01 - What equipment do you have? mobile phone? pc? printer? monitor? - list all you have.
We have several PCs, mobile phones, a printer, and monitors for office use.
PEQ02 - How do we contact you? Telephone number? Office Address? Main Contact? Number of people in the management team? Number of people that the project will address?
You can reach us at +44 1234 567890 or visit us at 123 Deaf Progress Lane, London. Our management team consists of 5 people, and we serve approximately 200 individuals monthly.
PEQ03 - Where are you working from? Would the office address be your home? a community centre? an internet cafe?
We operate from a designated office space in London.
PEQ04 - What equipment is working reliably, and what is broken / missing / shared / borrowed?
Our PCs and mobile phones are working reliably, while we need additional monitors and a new printer.
PEQ05 - How stable is your electricity and internet (daily / weekly outages)?
We have stable electricity and internet with occasional outages once a month.
PEQ06 - Where is your data stored (paper files, phone, laptop)? Is there a backup?
Data is stored digitally on secure servers with regular backups.
PEQ07 - Do you have a safe place to store sensitive records?
Yes, sensitive records are stored securely in a lockable cabinet and digitally with encryption.
PEQ08 - Do you have transport (walking, bicycle, motorbike, car, public)? Biggest travel barrier?
We primarily use public transport. The biggest barrier is the cost associated with frequent travel.
PEQ09 - What are your printing/scanning options (none / pay-per-use shop / own printer)?
We have our own printer for regular use.
PEQ10 - If you had a small "starter kit" (phone + laptop + printer), who would be responsible for it?
Our IT manager would be responsible for maintaining the starter kit equipment.
PEQ11 - What does your workspace need to become functional (desk, chair, lockable cabinet, internet router, etc.)?
We need more desks, chairs, and a lockable cabinet to improve workspace functionality.
PEQ12 - What would be the ideal operating base in 6 months (home office / shared centre / rented office)?
A shared centre with adequate facilities would be ideal for our operations.
PEQ13 - What security risks exist at your premises (theft, harassment, privacy exposure)?
The main security risks include potential theft and privacy exposure, which we address with secure locks and surveillance.
PQ01 - Who are the key roles today (leader, admin, outreach, finance, volunteer coordinator)? Names + roles.
John Doe - Leader, Jane Smith - Admin, Emily Brown - Outreach, Robert Green - Finance, Lisa White - Volunteer Coordinator.
PQ02 - How many are active weekly (not just "on the list")?
We have about 15 active members weekly.
PQ03 - What skills do you have in the team (counselling, healthcare links, social work, advocacy, fundraising, admin, IT)?
Our team possesses skills in advocacy, fundraising, admin, and IT support.
PQ04 - What skills are missing that you need most urgently?
We urgently need skills in counselling and healthcare links.
PQ05 - What training would help most (basic safeguarding, data handling, case management, fundraising, reporting)?
Training in case management and fundraising would be most beneficial.
PQ06 - How do you recruit and manage volunteers (screening, agreements, supervision)?
Volunteers are recruited through a screening process, followed by formal agreements and regular supervision.
PQ07 - Do you have a safeguarding lead / safeguarding rules? If not, who could be assigned?
Yes, we have a safeguarding lead and established safeguarding rules in place.
PQ08 - What is your communication rhythm (weekly meeting, WhatsApp group, ad-hoc)?
We conduct weekly meetings and maintain a WhatsApp group for ongoing communication.
PQ09 - What conflicts or workload risks exist (burnout, role confusion, disagreements)?
Potential risks include burnout and role confusion, which we mitigate through clear role definitions and regular check-ins.
PQ10 - If funding arrived, which 3 positions would you pay first (and why)?
We would prioritize funding for the outreach coordinator, counsellor, and advocacy officer to enhance service delivery.
FQ01 - Do you have any current income (donations, grants, sales, membership, events)? Rough monthly average.
Our current income primarily comes from donations and grants, averaging around £5,000 monthly.
FQ02 - What are your fixed monthly costs (rent, airtime, transport, printing, internet)?
Fixed monthly costs include rent (£1,500), internet (£200), and transport (£300).
FQ03 - What costs are unpredictable emergencies (medical cases, relocation, safety incidents)?
Unpredictable costs include medical emergencies and safety incidents, which can vary significantly.
FQ04 - What are the top 10 things you spend money on when you have it?
1. Rent, 2. Internet, 3. Transport, 4. Printing, 5. Event hosting, 6. Volunteer stipends, 7. Office supplies, 8. Training, 9. Marketing, 10. Emergency funds.
FQ05 - Do you keep records (cashbook, receipts, mobile money statements)? Who holds them?
Yes, we maintain detailed records including cashbooks and receipts, held by our finance manager.
FQ06 - Do you have, or intend to open, a bank/mobile money account in the organisation name? If not, what do you use?
We have a bank account in the organization's name for financial transactions.
FQ07 - What is the smallest funding amount that would make a real difference this month?
An additional £1,000 would make a significant difference in covering program costs.
FQ08 - What is your 12-month "ideal budget" (even if rough)?
Our 12-month ideal budget is approximately £100,000 to cover all operational and program expenses.
FQ09 - What funding have you tried before (who, when, result)?
We have previously applied for grants from the National Lottery in 2025, which were successful in securing £10,000.
FQ10 - What would you consider "good governance proof" to show donors money is safe (reports, receipts, photos, beneficiary confirmations)?
We provide detailed financial reports, receipts, and beneficiary confirmations as proof of good governance.
MQ01 - Who is your audience: donors, local community, government, clinics, schools, families, beneficiaries?
Our audience includes donors, the local community, schools, and beneficiaries.
MQ02 - What channels do you currently use (WhatsApp, Facebook, TikTok, radio, church announcements, community meetings)?
We use WhatsApp, Facebook, and community meetings to engage with our audience.
MQ03 - Do you have any assets: logo, photos, short video, testimonials, case stories?
We have a logo, photos, and testimonials from beneficiaries.
MQ04 - What is your "one sentence" message to donors?
Your support empowers the deaf community by funding essential resources and services.
MQ05 - What is your "one sentence" message to beneficiaries?
We are here to support and empower you in overcoming communication barriers.
MQ06 - What questions do people ask most often about your project (and what answers do you give)?
Common questions include 'How can I get involved?' and 'What services do you offer?' We provide information on volunteering and our available programs.
MQ07 - Do you have a list of contacts (supporters / organisations)? How many?
We maintain a contact list of approximately 200 supporters and partner organizations.
MQ08 - What partnerships would unlock growth fastest (hospital, police, school, local government, NGO)?
Partnerships with local schools and NGOs would significantly accelerate our growth.
MQ09 - What events could you run quarterly (awareness day, clinic day, school session, community meeting)?
We could host quarterly awareness days and school sessions to engage the community.
MQ10 - What proof would be easiest for you to publish monthly (numbers helped, photos of deliveries, short story, receipts summary)?
Monthly updates with numbers helped and photos of activities are the easiest for us to publish.