BIQ01 - What is the official name of your organisation/project (and any registration number if you have one, plus main contact, email address and phone number)?
Mukulu Business Solutions (social enterprise printing & graphics services). Founder/CEO: Katwere Raheem. Main contact details to confirm: contact person name, email address, phone number, and official postal/office address in Kireka.
BIQ02 - Are you registered (NGO / CBO / company / informal group)? If not, do you want to register?
Planned legal status: a lawfully registered hybrid social enterprise (balancing profit and social reinvestment). Current status to confirm: already registered vs in-progress. If not registered yet: decide best route in Uganda (company limited, NGO, or social enterprise registration) + who will be directors/signatories.
BIQ03 - What location(s) do you operate in (town/county/region)? Any plans to expand?
Base location: Kireka, Kampala (Central Uganda) with a main facility and 3–5 smaller community hubs for training/outreach. Expansion plan: scale within Kampala first, then nationally across Uganda (and potentially into underserved rural areas).
BIQ04 - What problem are you solving in one sentence?
We are reducing poverty and unemployment by building an affordable, eco-friendly printing business that creates dignified jobs and skills training for underserved people.
BIQ05 - What does "success" look like for you in 6 months and 12 months?
6 months: secure premises, install core equipment, start daily operations, complete first apprenticeship cohort, and win repeat B2B clients. 12 months: stable monthly revenue, team expanded (50+ staff), clear quality standards, impact reporting live, and progress toward break-even trajectory (target ~18 months)
BIQ06 - What is your biggest constraint right now (money / people / equipment / skills / trust / transport / time / other)?
Primary constraint: startup capital and access to reliable printing equipment (plus working capital for materials and early staff costs). Secondary constraints to confirm: consistent power/internet, customer acquisition pace, and equipment maintenance capacity.
BIQ07 - What are the top 3 priorities you want help with immediately?
Top 3 priorities: (1) Raise the initial ~$8,000 startup capital and procure essential equipment/materials. (2) Set up the Kireka facility + operating procedures (quality, pricing, workflow, safety). (3) Build a customer pipeline (schools/SMEs/NGOs/government) while launching the apprenticeship-to-employment pathway.
BIQ08 - What partners do you already work with (government, clinics, schools, NGOs, churches, local leaders)?
Planned/target partners: vocational schools, job centres, NGOs (youth/women/refugee support), schools, event organisers, and local government offices. Current partners to confirm: any existing MoUs, referrals, or community leaders already supporting recruitment and contracts.
BIQ09 - What systems do you currently use (paper notebook, WhatsApp, Excel, Google Drive, website, none)?
Current systems to confirm (likely early-stage): WhatsApp + paper notes + basic Excel. Target systems: shared Google Drive/Sheets, simple accounting (mobile money statements + spreadsheet), order tracking log, and PHC Port dashboards for governance/impact reporting.
BIQ10 - Do you have permission/consent from people on your register to store/use their data for support services?
Consent approach: yes—use simple consent forms for staff/trainees data (ID, contacts, training records) and clear data rules for client files. To confirm: where records will be stored, who can access them, and how long data is kept.
PSQ01 - What service can you name, with brief description of each that will help the beneficiaries of your project?
Core services: digital & offset printing (flyers, brochures, posters, business cards, books), graphic design, photocopying/scanning, binding/laminating, signage (vinyl/banners), and promotional items (t-shirts, mugs). Beneficiary-support services: free 3–6 month apprenticeships + paid employment + skill development for youth/women/refugees and other low-income jobseekers.
PSQ02 - List your current services (what you do today), and for each: how often and for how many people per month?
Current services today: project is pre-launch (setup phase). Confirm if any small-scale services already running (e.g., graphic design and small digital print jobs from a partner shop). At launch: daily walk-in printing + B2B bulk orders, targeting consistent monthly volume.
PSQ03 - Which services are most needed but you cannot currently deliver?
Most-needed services not yet deliverable: high-volume offset production, full merchandise printing (large t-shirt/mug runs), online ordering portal, delivery/logistics service, and guaranteed eco-material supply (recycled paper/soy inks) until procurement is secured.
PSQ04 - What are the top 5 needs reported by beneficiaries of your project (health, safety, work, school, counselling, etc.)?
Top beneficiary needs (employment impact): (1) Stable paid work, (2) practical vocational skills, (3) reliable monthly income, (4) safe and fair working conditions, (5) personal development/mentoring and dignity (confidence, independence).
PSQ05 - What is the service pathway right now? (How does a person join → receive help → follow-up?)
Service pathway (customers): enquiry/quote → artwork/design → proof approval → production → quality check → delivery/pickup → follow-up/repeat order. Service pathway (beneficiaries/staff): recruitment → screening → apprenticeship training → assessment → placement into paid role → ongoing mentoring and performance reviews.
PSQ06 - What makes your approach different from other organisations (if any)?
Differentiators: a ‘print for good’ model where every order directly creates jobs; deliberate hiring from marginalised groups; training-to-employment pipeline; eco-friendly printing options; and competitive pricing through efficient operations + bundled services.
PSQ07 - What "minimum service package" could you reliably deliver every month if basic funding existed?
Minimum monthly service package with basic funding: a small Kireka shop delivering design + digital printing + photocopy/scan + binding/lamination + simple signage, plus 1 apprenticeship intake running continuously (with clear graduation into paid roles as demand grows).
PSQ08 - What does a typical case look like from first contact to resolution?
Typical case (customer): a small business needs 1,000 flyers + a banner; we design, print, and deliver within 24–48 hours, then retain them as a repeat client. Typical case (beneficiary): an unemployed youth joins a 3–6 month apprenticeship, gains print/design skills, then transitions into a paid operator/designer role.
PSQ09 - What are the risks/harm points in service delivery (stigma, security threats, exploitation, misinformation)?
Risks/harm points: exploitation of vulnerable hires (must have fair HR rules), machinery safety incidents, poor quality leading to refund losses, late delivery damaging trust, data/privacy issues with client documents, supply shortages (paper/ink), and theft/security risks at premises.
PSQ10 - How do you measure whether a service worked? (simple indicators)
How we measure success: #jobs created, #trainees enrolled/graduated, staff retention, monthly revenue, #orders delivered on time, repeat-client rate, customer satisfaction feedback, and simple ‘income before/after’ survey snapshots for staff households.
PSQ11 - What services could be delivered remotely (WhatsApp/phone) vs require physical presence?
Remote vs physical: remote—quotes, artwork submission, graphic design, approvals, payment coordination, customer support via WhatsApp/phone; physical—printing, binding/lamination, signage fabrication, quality checks, and delivery/pickup.
PEQ01 - What equipment do you have? mobile phone? pc? printer? monitor? - list all you have.
Equipment (to confirm current list): smartphones for coordination; at least one laptop/PC for design/admin; basic printer/scanner. Planned/needed: heavy-duty digital printer(s), photocopier, binder, laminator, cutter, signage tools, and (future) offset press capability.
PEQ02 - How do we contact you? Telephone number? Office Address? Main Contact? Number of people in the management team? Number of people that the project will address?
Contact method: phone/WhatsApp + email + office address in Kireka (to confirm exact details). Management team (planned): CEO, COO, Social Impact Director, and a Board/Advisory group. Beneficiaries addressed: target 500+ direct jobs in 5 years and ~1,000 families impacted via household income uplift.
PEQ03 - Where are you working from? Would the office address be your home? a community centre? an internet cafe?
Working base: a central facility in Kireka, Kampala (setup in progress). To confirm current reality: operating from home/temporary rented room/partner shop while the main facility is prepared.
PEQ04 - What equipment is working reliably, and what is broken / missing / shared / borrowed?
Reliability status: admin comms (phone/WhatsApp) likely reliable; major production equipment is the main gap until funding and procurement are complete. Confirm what is owned vs borrowed vs rented.
PEQ05 - How stable is your electricity and internet (daily / weekly outages)?
Electricity/internet: Kampala can experience outages—plan for backup (UPS/inverter or small generator) and dual-SIM data redundancy. Confirm typical outages per week and best ISP option locally.
PEQ06 - Where is your data stored (paper files, phone, laptop)? Is there a backup?
Data storage plan: digital files on laptop + cloud backup (Google Drive) + external drive weekly backup; basic paper filing for receipts/contracts. PHC Port dashboards can act as a governance record for orders, staffing, and impact metrics.
PEQ07 - Do you have a safe place to store sensitive records?
Sensitive records storage: use a lockable cabinet + restricted access policy (only CEO/finance/admin). Confirm if the premises has secure doors/windows and a safe storage space.
PEQ08 - Do you have transport (walking, bicycle, motorbike, car, public)? Biggest travel barrier?
Transport: initial deliveries likely via public transport or boda boda; plan to add a dedicated motorbike for deliveries as soon as cashflow allows. Confirm biggest travel barrier (cost, time, safety, distance).
PEQ09 - What are your printing/scanning options (none / pay-per-use shop / own printer)?
Printing/scanning options: during setup, use pay-per-use print shops for overflow; after launch, shift to own printers/scanners for quality and margin control.
PEQ10 - If you had a small "starter kit" (phone + laptop + printer), who would be responsible for it?
Starter kit ownership: assign to operations/admin lead with a simple sign-out/asset register and responsibility agreement (who holds keys, maintenance, and usage rules).
PEQ11 - What does your workspace need to become functional (desk, chair, lockable cabinet, internet router, etc.)?
Workspace essentials: desks/chairs, lockable cabinets, stable power points, internet router, UPS backup, basic PPE (gloves/eye protection where needed), and a clean/organised production workflow area.
PEQ12 - What would be the ideal operating base in 6 months (home office / shared centre / rented office)?
Ideal base in 6 months: fully functional rented/owned print facility in Kireka + 1–2 satellite community training hubs operating weekly.
PEQ13 - What security risks exist at your premises (theft, harassment, privacy exposure)?
Security risks: theft of equipment, cash handling exposure, privacy leaks from client documents, and harassment risks for staff. Mitigation: strong locks, limited cash on site, CCTV if possible, and strict document-handling rules.
PQ01 - Who are the key roles today (leader, admin, outreach, finance, volunteer coordinator)? Names + roles.
Key roles (planned): CEO/Founder – Katwere Raheem; COO (operations); Social Impact Director (community recruitment & welfare); Finance/Admin lead; Production lead (print operations); Sales/Client relations lead; plus an Advisory Board (social enterprise + printing tech + poverty reduction experts).
PQ02 - How many are active weekly (not just "on the list")?
Active weekly team size to confirm: currently a small core leadership group during setup (e.g., 2–6 people). Target staffing at launch: ~50 in Year 1, scaling toward 200 by Year 3 (figures to finalise).
PQ03 - What skills do you have in the team (counselling, healthcare links, social work, advocacy, fundraising, admin, IT)?
Existing skills: printing operations knowledge, graphic design, customer service, community outreach, recruitment/training coordination, and basic business administration (confirm exact skills in the current team).
PQ04 - What skills are missing that you need most urgently?
Skills missing/needed urgently: finance/accounting, HR policy & employment contracts, equipment maintenance/engineering support, structured sales pipeline management, and governance/reporting discipline.
PQ05 - What training would help most (basic safeguarding, data handling, case management, fundraising, reporting)?
Most helpful training: equipment safety + operations, quality control, customer handling & pricing, basic safeguarding for vulnerable recruits, data handling/privacy, and simple reporting/impact measurement (PHC-style).
PQ06 - How do you recruit and manage volunteers (screening, agreements, supervision)?
Volunteer/apprentice management: recruit via vocational schools/NGOs/job centres; use simple screening, apprenticeship agreements, attendance logs, and supervisor check-ins; convert the best performers into paid roles as demand grows.
PQ07 - Do you have a safeguarding lead / safeguarding rules? If not, who could be assigned?
Safeguarding: appoint Social Impact Director as safeguarding lead with clear rules (anti-harassment, grievance process, protection for minors/vulnerable people). Confirm safeguarding policy needs for the local context.
PQ08 - What is your communication rhythm (weekly meeting, WhatsApp group, ad-hoc)?
Communication rhythm: daily WhatsApp coordination + weekly operations meeting + monthly performance/impact review meeting.
PQ09 - What conflicts or workload risks exist (burnout, role confusion, disagreements)?
Workload/conflict risks: founder overload, role overlap, cashflow stress, quality disputes, and burnout during rapid scale-up. Mitigation: clear roles, weekly planning, and simple issue log with quick decisions.
PQ10 - If funding arrived, which 3 positions would you pay first (and why)?
First 3 paid roles if funding arrives: (1) Production/Training Lead (ensures quality and apprenticeships), (2) Sales/Client Acquisition Lead (drives revenue fast), (3) Admin/Finance Lead (controls cash, records, and compliance).
FQ01 - Do you have any current income (donations, grants, sales, membership, events)? Rough monthly average.
Current income: pre-launch (likely minimal/none until operations start). Planned income streams: printing/design sales to B2B & B2C clients, bulk contracts (schools/NGOs/government), and potentially impact grants/crowdfunding for the training/employment mission.
FQ02 - What are your fixed monthly costs (rent, airtime, transport, printing, internet)?
Fixed monthly costs (estimate—confirm): facility rent, electricity, internet/data, basic staff stipends, transport, and essential consumables (paper/ink/maintenance).
FQ03 - What costs are unpredictable emergencies (medical cases, relocation, safety incidents)?
Unpredictable/emergency costs: machine breakdown/repairs, sudden rent/power issues, urgent supply shortages, staff welfare emergencies, and security incidents (theft).
FQ04 - What are the top 10 things you spend money on when you have it?
Top spend areas when funds are available: paper/ink/consumables, equipment purchase/maintenance, rent & utilities, wages, training materials, software/tools (Adobe or alternatives), marketing, transport/deliveries, licensing/compliance, and contingency reserves.
FQ05 - Do you keep records (cashbook, receipts, mobile money statements)? Who holds them?
Record keeping: aim for receipts + mobile money/bank statements + simple cashbook spreadsheet; responsibility held by Finance/Admin lead with monthly review by CEO and board/advisors.
FQ06 - Do you have, or intend to open, a bank/mobile money account in the organisation name? If not, what do you use?
Accounts: intention is to open a business bank account and an organisation mobile money account; until then, confirm what is used (founder’s account vs temporary business wallet) and who are authorised signatories.
FQ07 - What is the smallest funding amount that would make a real difference this month?
Smallest helpful funding this month: $500–$1,000 for immediate setup steps (rent deposit, basic equipment, materials). Full launch package request in the brief: ~$8,000 to start operations properly.
FQ08 - What is your 12-month "ideal budget" (even if rough)?
12-month ideal budget (rough): minimum $8,000 startup + operating buffer for rent, consumables, maintenance, and key staff costs. If aiming for rapid scale and strong job creation, a more comfortable range could be $25,000–$50,000 (confirm target headcount and equipment plan).
FQ09 - What funding have you tried before (who, when, result)?
Previous funding attempts: to confirm (e.g., any grant applications, community fundraising, loans, or investor pitches already tried). If none yet: first targets could be local CSR donors, impact investors, poverty/alleviation grants, and crowdfunding.
FQ10 - What would you consider "good governance proof" to show donors money is safe (reports, receipts, photos, beneficiary confirmations)?
Governance proof for donors/investors: monthly reporting pack showing bank/mobile money statements, receipts summary, photos of production/training, staff payroll records, job/trainee numbers, customer order logs, and short beneficiary stories with consent.
MQ01 - Who is your audience: donors, local community, government, clinics, schools, families, beneficiaries?
Audience: (1) paying clients—SMBs, schools, NGOs, event organisers, and government agencies; (2) ethical buyers who value social impact; (3) donors/impact investors for startup and training; (4) jobseekers/trainees from underserved communities.
MQ02 - What channels do you currently use (WhatsApp, Facebook, TikTok, radio, church announcements, community meetings)?
Channels: planned website + social media (LinkedIn, Instagram, Facebook) + WhatsApp marketing, plus local community outreach workshops and direct B2B sales visits. Confirm any current channels already active.
MQ03 - Do you have any assets: logo, photos, short video, testimonials, case stories?
Assets: draft brand concept (“Print for Good” / PrintEmpower). To confirm current status: logo, photos of founder/team, sample print products, short intro video, testimonials/case stories from early customers.
MQ04 - What is your "one sentence" message to donors?
One-sentence message to donors: ‘With just $8,000 we can launch a social enterprise print shop in Kireka that creates dignified jobs and skills training for underserved people while operating as a sustainable business.’
MQ05 - What is your "one sentence" message to beneficiaries?
One-sentence message to beneficiaries: ‘Join our free printing and design apprenticeship and get a pathway into real paid work and long-term skills for self-sufficiency.’
MQ06 - What questions do people ask most often about your project (and what answers do you give)?
Common questions + answers: ‘Is this a real business or charity?’ (Both—social enterprise). ‘How do I order?’ (WhatsApp/phone/online, then approval and production). ‘Are prices affordable?’ (Yes, competitive rates). ‘How does it fight poverty?’ (Jobs + training + reinvested profits).
MQ07 - Do you have a list of contacts (supporters / organisations)? How many?
Contacts list: to confirm—likely initial network of local SMEs, schools, NGOs, and community leaders. Capture as a starter CRM list (even 50–200 contacts is a strong beginning).
MQ08 - What partnerships would unlock growth fastest (hospital, police, school, local government, NGO)?
Fastest growth partnerships: schools (bulk printing), NGOs (regular materials), event planners, local government offices, refugee agencies, and vocational schools (recruitment pipeline).
MQ09 - What events could you run quarterly (awareness day, clinic day, school session, community meeting)?
Quarterly events: ‘Print & Business Branding Workshop’ for SMEs, ‘Open Training Day’ for youth recruitment, ‘Community Impact Report Day’ sharing results, and partner roundtables for bulk contracts.
MQ10 - What proof would be easiest for you to publish monthly (numbers helped, photos of deliveries, short story, receipts summary)?
Easiest monthly proof to publish: jobs created + trainees enrolled/graduated, photos of work produced, 3–5 customer testimonials, simple revenue/orders count, and a receipts summary with anonymised examples.