Phase
Active — Post-hearing template build-out
Current Focus
- Finalize E038 hearing summary; register E039 (fine hold/extension request) if sent.
- Draft and optionally submit CPS disclosure complaint.
- Prepare public case-intake form and guidance (how to log E-events, attach invoices/time).
Next 2–3 Actions
- Publish “How to Submit Your Case” page + intake form.
- Create downloadable pack: timeline template (E-series), invoice/time log, complaint letters.
- Produce a short case study (E001–E038) to serve as the model.
Key Risks & Mitigations
- High volume of low-quality submissions ? use structured form, evidence checklist, and minimum entry criteria.
- Legal sensitivity ? keep guidance non-legal and governance-focused; include clear disclaimers.
Initial KPIs
- Number of cases submitted / qualified.
- Percentage with full timelines and evidence packs.
- Number of formal complaints filed; number of resolutions/withdrawals achieved.
- Average admin time per case (to ensure scalability).