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PHC SERVICE PROPOSAL

Project: OPEN DWP - Social Benefits

Starter Pack (6 months) for Government / Public Service Improvement Project

Dear Programme Sponsor / Approvals Lead,

Many early-stage Government projects don’t fail because the public value case is weak β€” they fail because governance is weak. The result is predictable: avoidable admin overload, unclear priorities, weak documentation, and reporting that becomes painfully retroactive. That uncertainty increases approving body risk and slows good projects down.

We are therefore seeking a time-bound, staged Governance & Transparency Starter Pack for OPEN DWP - Social Benefits. This is best understood as a de-risking instrument: it gives oversight bodies visibility, evidence-backed reporting, and clear stop/continue decision points, while enabling the delivery team to stay focused on outcomes.

Project focus (the local delivery need)

The initiative focuses on service improvement and social betterment, including:

What we are requesting approval for (assurance-first governance)

We are seeking approval for a 6-month PHC Starter Pack, delivered by Order Efficiency Ltd at a public sector rate (50% of standard commercial PHC Consultant rates). Total required funding is approximately Β£20,000. This includes PHC Consultant delivery for the 6-month term, plus any agreed allowances (e.g. tools, training, limited founder support).

The Starter Pack prevents the project being forced into slow, phone-based administrative burden and retroactive reporting. It provides reliable remote structure and support from an office-based delivery team.

In short: delivery stays the focus, while governance, tracking, reporting and stakeholder confidence are built in from day one.

What the approving body receives

By sponsoring this Starter Pack, you receive:

  • A continuously maintained evidence base rather than a static report
  • Explicit Go / Revise / Pause / Stop gates
  • Visibility of evidence, Concerns, cost, contribution and limitations
  • Independence protections for participants, funders and respondents
  • Early exposure of an unsafe, duplicative or uneconomic model
  • A costed and governed basis for any later geographic pilot

How the 6 months is structured (stage-gated on purpose)

Stage 1 β€” 7-Day Review (Go / No-Go): rapid viability + governance check producing an evidence-led snapshot (critical concerns, immediate actions, baseline plan, reporting format).
Stage 2 β€” Setup Phase (first ~2 months): implement PHC data structures and operating rhythm.
Stage 3 β€” Continuation Phase (renewable 3-month periods): day-to-day PHC Service work keeping SCALPED lists current, linking evidence, and providing reporting.

Why the Review exists (two reasons): (1) to enable fail-fast β€” if the project is going to fail, it should fail early, visibly and cheaply, preventing wasted funding; and (2) to provide stakeholders practical by-example assurance that PHC will be beneficial in ways that are often new to teams.

Approval Options (stage-gated)

Support can be provided as monthly tranches or stage funding aligned to outputs and reporting (whichever you prefer).

Option A β€” Sponsor Phase 1: PHC 7-Day Review and Evidence Definition

Purpose: test the proposition, structure the initial case and determine whether readiness investment is justified

You receive: maintained PHC baseline, initial evidence case, Concern portfolio, right-of-reply record, readiness-gap assessment, Phase 2 basis and Go / Revise / Pause / Stop recommendation

Option B β€” Sponsor Phase 1 plus a conditional Phase 2 readiness allocation

Purpose: allow safe-service setup to proceed only if the Phase 1 gate is passed

You receive: Phase 1 outputs plus specialist governance, approved operating procedures, tested systems, costed micro-pilot and recruitment-gate decision

Option C β€” Express conditional interest in a future micro-pilot

Purpose: support planning without authorising recruitment or representing pilot funding as committed

You receive: defined sponsor conditions and decision timetable; no participant-facing obligation until readiness and contract approval

(Any of these options can be funded as a standalone decision, or combined as a phased pathway.)

What the Starter Pack includes

Likely questions (answered upfront)

[+] β€œIs this politically neutral?”

Yes. PHC produces factual, contextual evidence of what happened, what was decided, what was attempted, and what remains unresolved. It does not impose ideology or spin.

[+] β€œIs this extra bureaucracy?”

The aim is minimum viable structure: enough to be reviewable and useful, not enough to slow delivery. It reduces rework by making decisions and evidence easier to locate.

[+] β€œHow does this fit existing governance?”

PHC complements boards and assurance by providing structured evidence and a live concerns/actions view. It doesn’t replace your governance model; it makes it work better.

[+] β€œWhat if the initiative is not viable?”

Then the Review surfaces it early, with a clear record of blockers and risks β€” enabling a controlled stop decision and protecting public funds.

Next step

If you are open to a short call, we would welcome 15–20 minutes to confirm:

  1. stage-gated vs full starter pack preference
  2. reporting cadence/format you prefer
  3. any restrictions you’d like applied (ring-fencing, branding, geography, safeguarding, governance interfaces, etc.)

Thank you for considering an approach that makes delivery credible, accountable, and reviewable β€” while keeping the delivery team focused on outcomes.

[Name of Project Lead]
[Role]
[Organisation]

πŸ“§ [email]
πŸ“± Mob: [telephone]
David Winter
Order Efficiency Ltd (PHC Service)
On behalf of OPEN DWP - Social Benefits

πŸ“§ david.winter@order-efficiency.com
🌐 order-efficiency.com | phcport.com
πŸ“ž Tel: +44 1621 772110
πŸ“± Mob: +44 7484 323339