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PHC SERVICE PROPOSAL

Project: OPEN DWP - Social Benefits

Starter Pack (6 months) for Government / Public Service Improvement Project

Dear Programme Sponsor / Approvals Lead,

Many early-stage projects don’t fail because the misson is weak, they fail because governance is weak. In projects related to social improvement, typically run by governments or other institutional organisations, the importance of Governance cannot be overstated!

Project focus (the local delivery need)

The initiative focuses on service improvement and social betterment, including:

What we are requesting approval for (assurance-first governance)

We are seeking approval for a 6-month PHC Starter Pack, delivered by Order Efficiency Ltd at a public sector rate (50% of standard commercial PHC Consultant rates). Total required funding is approximately Β£19,000. includes not only PHC Consultant cost but an allowance for some computer costs, training and founder payments during the 6-month term.

The Starter Pack prevents the project being forced into slow, phone-based administrative burden and retroactive reporting. It provides reliable remote structure and support from an office-based delivery team.

In short: delivery stays the focus, while governance, tracking, reporting and stakeholder confidence are built in from day one.

What the approving body receives

By sponsoring this Starter Pack, you receive:

  • Monthly donor-ready reporting
  • Clear visibility of costs, activities and outputs
  • Evidence capture as a natural by-product of delivery
  • A clear stop/continue decision point each month
  • A practical foundation for scale-up funding

How the 6 months is structured (stage-gated on purpose)

Stage 1 β€” 7-Day Review (Go / No-Go): rapid viability + governance check producing an evidence-led snapshot (critical concerns, immediate actions, baseline plan, reporting format).
Stage 2 β€” Setup Phase (first ~2 months): implement PHC data structures and operating rhythm.
Stage 3 β€” Continuation Phase (renewable 3-month periods): day-to-day PHC Service work keeping SCALPED lists current, linking evidence, and providing reporting.

Why the Review exists (two reasons): (1) to enable fail-fast β€” if the project is going to fail, it should fail early, visibly and cheaply, preventing wasted funding; and (2) to provide stakeholders practical by-example assurance that PHC will be beneficial in ways that are often new to teams.

Approval Options (stage-gated)

Support can be provided as monthly tranches or stage funding aligned to outputs and reporting (whichever you prefer).

Option A β€” Fund the 7-Day Go/No-Go Review (Stage 1)

Purpose: confirm readiness and create an evidence-led start plan

You receive: a β€œGo / No-Go” report, baseline concerns/risk register, simple plan and budget structure

Option B β€” Fund the first 2 months (Setup Phase)

Purpose: establish operating rhythm, tracking, reporting, and early delivery proof

You receive: month 1–2 reports showing activity, spend evidence, and beneficiaries reached (appropriately safeguarded)

Option C β€” Fund the full 6-month Starter Pack (Setup & Continuation)

Purpose: complete the pilot and produce a funder-grade evidence pack for scale

You receive: monthly reporting + a final evidence/learning pack + scale recommendations

(Any of these options can be funded as a standalone decision, or combined as a phased pathway.)

What the Starter Pack includes

Likely questions (answered upfront)

[+] β€œWhy fund governance/admin instead of direct services?”

Because governance prevents beneficiary funding being eaten later by unmanaged admin and retroactive reporting β€” and it makes delivery fundable earlier.

[+] β€œΒ£19k feels high for a small project.”

It is delivered at 50% of commercial cost, and replaces fragmented consultancy/tools with a single accountable framework and repeatable outputs.

[+] β€œWhat if it fails?”

That is exactly the point: it fails early, visibly and cheaply, with full records, lessons captured, and controlled spend.

[+] β€œWhy external governance?”

Local leadership and trainee roles are built in so capability transfers to the team and dependency is avoided. This proposal is being submitted as a serious and practical offer of improvement, not as a speculative idea sent in the hope of a polite acknowledgement. If the Department is unwilling to engage with it, then I ask that position to be stated clearly and explicitly, with the reasons set out in writing. Given the scale of claimant hardship and system frustration, silence or vague deflection would not be an adequate response.

Next step

If you are open to a short call, we would welcome 15–20 minutes to confirm:

  1. stage-gated vs full starter pack preference
  2. reporting cadence/format you prefer
  3. any restrictions you’d like applied (ring-fencing, branding, geography, safeguarding, governance interfaces, etc.)

Thank you for considering an approach that makes delivery credible, accountable, and reviewable β€” while keeping the delivery team focused on outcomes.

The OPEN DWP pilot is proposed as an externally initiated PHC Service engagement led by David Winter of Order Efficiency Ltd, working alongside a nominated DWP sponsor or internal counterpart if the proposal is accepted.

This arrangement allows the pilot to begin with clear leadership while creating scope for internal ownership, capability transfer, and longer-term adoption if the approach proves effective.

πŸ“§
πŸ“± Mob:
David Winter
Order Efficiency Ltd (PHC Service)
On behalf of OPEN DWP - Social Benefits

πŸ“§ david.winter@order-efficiency.com
🌐 order-efficiency.com | phcport.com
πŸ“ž Tel: +44 1621 772110
πŸ“± Mob: +44 7484 323339