Project:
464 - The Matrix Programme
Description:
Training is more complex across diverse organisations and role types. If training is under-scoped or treated as a one-off event, adoption and data quality suffer.
Desired Outcome:
Role-based training, practice environments, and reinforcement support are delivered at the scale and duration required, with adoption and competency measured.
What Could Go Wrong:
Users are unprepared at go-live; errors increase; support demand overwhelms; productivity drops; stabilisation extends.
Current Situation:
The change impacts a large user base and introduces new processes, requiring substantial training and ongoing support.
Action Strategy:
Develop role-based curricula; schedule repeated training waves; provide sandbox practice; implement hypercare and floorwalking; measure competency and adoption outcomes.
Concern Category:
M8 Project Quality
Location:
Analysis: Not available
| Snapshot History |
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| C486_260216.pdf |