Project:
369 - OPEN DWP - Social Benefits
Description:
There is no workflow for claimants who own or direct dormant companies, leading to misclassification and confusion.
Desired Outcome:
Create a standard dormant-company protocol within UC.
What Could Go Wrong:
UC may repeatedly misclassify claimants, creating recurring administrative problems.
Current Situation:
UC used director status as proxy for trading status.
Action Strategy:
Develop dormant-company script/flowchart, train frontline staff.
Concern Category:
Location:
Analysis: Not available
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