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project_id: 464 - The Matrix Programme - Concerns (16)





Concern #489 - Systems Integrator Scope Gaps Leave Critical Work Unowned

Project:
464

Description:
Systems integrators often focus on design/build/deploy. If responsibilities for non-technical work (programme management, data migration ownership, change leadership beyond training, enterprise architecture/integration governance) are unclear, critical tasks can become orphaned.

Desired Outcome:
All workstreams and responsibilities are explicitly assigned, funded, and governed, including non-technical aspects essential for successful adoption and stable operations.

What Could Go Wrong:
Missing work appears late; teams assume others are responsible; gaps drive delay, rework, and uncontrolled cost; issues escalate during cutover and hypercare.

Current Situation:
Supplier contracts and RFP responses may not fully cover all non-technical work required for success at this scale.

Action Strategy:
Map end-to-end delivery workstreams; assign owners and budgets; create an integrated master plan; validate supplier responsibilities; maintain a gaps-and-assumptions log with actions.

Analysis: Not available

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