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project_id: 464 - The Matrix Programme - Concerns (7)





Concern #481 - Integration and Enterprise Architecture Gaps Create Operational Risk

Project:
464 - The Matrix Programme

Description:
ERP/HCM platforms must integrate with numerous third-party and legacy systems. If integration architecture and responsibilities are not fully planned, critical end-to-end processes can break.

Desired Outcome:
A clear enterprise architecture and integration roadmap exists, with ownership, interfaces, testing strategy, and operational monitoring defined.

What Could Go Wrong:
Interfaces fail; duplicate data entry returns; downstream systems receive incorrect data; operational disruption occurs at go-live.

Current Situation:
Departments currently operate multiple systems and integrations that may not be fully documented or standardised.

Action Strategy:
Inventory integrations early; define target architecture; assign interface owners; build end-to-end test packs; implement monitoring and incident playbooks for interfaces.

Concern Category:
M5 Operations / People

Location:

Analysis: Not available

Snapshot History
C481_260216.pdf

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