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project_id: 464 - The Matrix Programme - Concerns (7)


Concern #484 - Excessive Customisation Risk Undermines SaaS Benefits

Project:
464 - The Matrix Programme

Description:
Workday’s value relies on standard configuration and upgrade paths. Excessive customisation increases complexity, cost, and upgrade pain, and can lock the programme into fragile solutions.

Desired Outcome:
Configuration is kept as standard as possible, with customisations tightly controlled, justified, and documented with lifecycle cost considerations.

What Could Go Wrong:
Upgrade blocks; technical debt grows; testing burden explodes; vendor support becomes harder; project overruns increase.

Current Situation:
Diverse agency needs create pressure to tailor the system beyond standard best practice.

Action Strategy:
Set customisation principles and approval gates; use fit-to-standard workshops; implement change control; maintain a customisation register with rationale and total cost of ownership.

Concern Category:

Location:

Analysis: Not available

Snapshot History
C484_260216.pdf

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