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project_id: 464 - The Matrix Programme - Concerns (16)





Concern #475 - Fragmented Supplier Assurance Creates Blind Spots and Duplicate Work Across Neo/Matrix

Project:
464

Description:
Neo/Matrix depends on multiple suppliers and governance partners across multiple departments. Without a single, coherent assurance ?spine?, assurance activity becomes fragmented: teams duplicate requests, evidence is inconsistent, and important risks fall between organisational boundaries.

Desired Outcome:
A unified supplier assurance approach exists across the cluster: common assurance standards, one evidence set reused across stakeholders, clear RACI, and a predictable governance cadence that links supplier evidence into the service risk register and decision-making.

What Could Go Wrong:
Assurance becomes noisy but ineffective; critical evidence is missing; suppliers respond with low-effort paper packs; cross-department risk signals are missed; delivery risks surface late as incidents.

Current Situation:
Multiple assurance owners (departments, service teams, partnership teams, cyber/info assurance) often request overlapping evidence with inconsistent standards.

Action Strategy:
Define control domains and an evidence catalogue; implement a shared evidence library mapped to risks/incidents/BCP-DR; run regular supplier evidence and performance reviews with exception escalation.

Analysis: Not available

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