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project_id: 464 - The Matrix Programme - Concerns (16)





Concern #479 - Decision Rights and Tie-Breaker Criteria Are Unclear

Project:
464

Description:
Without explicit decision-making criteria and a clear tie-breaker, disagreements over common business processes and platform configuration can become prolonged and unresolved.

Desired Outcome:
Decision rights, criteria, and an agreed tie-break mechanism are defined and used consistently throughout the programme.

What Could Go Wrong:
Endless workshops; unresolved design debates; inconsistent solutions; loss of momentum; suppliers build to shifting requirements.

Current Situation:
Programme decisions require agreement across many organisations with different needs and perspectives.

Action Strategy:
Define decision authority and RACI; document decision criteria (e.g., statutory need, service value, cost, risk); implement formal decision logs and time-boxed escalation.

Analysis: Not available

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